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Salud, Ciencia y Tecnología Metaverse Basic and Applied Research Data & Metadata Interdisciplinary Rehabilitation Salud, Ciencia y Tecnología - Serie de Conferencias Community and Interculturality in Dialogue Seminars in Medical Writing and Education Health Leadership and Quality of Life Gamification and Augmented Reality Southern perspective / Perspectiva austral
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Systematic reviews or meta-analyses
Published: 2023-10-15
DOI: https://doi.org/10.56294/dm2023100

Quality Management System for Higher Education: A Systematic Review

By
Daniel Cristóbal Andrade-Girón ,
Daniel Cristóbal Andrade-Girón

Universidad Nacional José Faustino Sánchez Carrión, Lima. Huacho, Perú

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William Joel Marín-Rodriguez ,
William Joel Marín-Rodriguez

Universidad Nacional José Faustino Sánchez Carrión, Lima. Huacho, Perú

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Marcelo Zúñiga-Rojas ,
Marcelo Zúñiga-Rojas

Universidad Nacional José Faustino Sánchez Carrión, Lima. Huacho, Perú

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Edgar Tito Susanibar-Ramirez ,
Edgar Tito Susanibar-Ramirez

Universidad Nacional José Faustino Sánchez Carrión, Lima. Huacho, Perú

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Irina Patricia Calvo-Rivera ,
Irina Patricia Calvo-Rivera

Universidad Nacional José Faustino Sánchez Carrión, Lima. Huacho, Perú

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Abstract

Global organizations currently face the challenge of managing massive volumes of data and knowledge efficiently. The consolidation of the knowledge society is manifesting itself in an evident way, driving university institutions to reconfigure both their academic and administrative processes in order to achieve excellence in their functions. In this context, the central purpose of this research is to present a comprehensive systematic review of the implementation of Quality Management Systems (QMS) in the field of higher education. In order to address this issue with the utmost rigor, a systematic review was carried out incorporating the fundamental pillars outlined in the PRISMA statement. In an initial phase, a selection of 883 papers was carried out from preeminent documentary sources, namely: Scopus, IEEE and Web Science. Subsequently, the final review was confined to a corpus of 23 research papers. The results derived from this thorough review show that the paradigm embodied by the ISO 9001 model prevails as the most predominant approach, with 69.56% representativeness in the set of studies analyzed. In contrast, the EFQM, TQM and Malcom Baldrige models showed a more modest presence, each accounting for 4.35% of the total number of studies examined. In addition, fundamental aspects have been identified that both facilitate and condition the process of implementing QMS.

Keywords:

quality,
academic management,
Quality Management,
higher education,

How to Cite

1.
Andrade-Girón DC, Marín-Rodriguez WJ, Zúñiga-Rojas M, Susanibar-Ramirez ET, Calvo-Rivera IP. Quality Management System for Higher Education: A Systematic Review. Data and Metadata [Internet]. 2023 Oct. 15 [cited 2024 Jul. 4];2:100. Available from: https://dm.saludcyt.ar/index.php/dm/article/view/100

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The article is distributed under the Creative Commons Attribution 4.0 License. Unless otherwise stated, associated published material is distributed under the same licence.

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Vol. 2 (2023)
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