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Applicable methodologies for business continuity management in IT services: A systematic literature review

By
Renzo Huapaya-Ruiz ,
Renzo Huapaya-Ruiz

Universidad Tecnológica del Perú

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Brian Meneses-Claudio ,
Brian Meneses-Claudio

Universidad Tecnológica del Perú, Facultad de Negocios. Lima, Perú

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Abstract

Introduction: Currently, information technologies have one characteristic in common: their volatility. This is why it is important that companies have methodologies that allow adequate management of the continuity of the services offered through them.
Objective: In this sense, the purpose of this systematic literature review is to identify the most appropriate methodologies that can be implemented in companies to deal with these unforeseen interruptions.
Method: With a study based on a PICO question, the search for relevant literature in a scientific database was proposed using a search equation based on keywords.
Results: The studies offer qualitative results that mainly allow reducing response times before incidents of unforeseen interruptions, among the most notable is that the proposed systems help increase the success rate of recovery procedures by 80%, allow identifying and apply integration technologies that allow improving business continuity systems, among others. However, there is a knowledge gap for which the implementation of these methods is suggested for future proposals in order to achieve quantitative results that can be presented through metrics.
Conclusions: In conclusion, the present systematic literature review carried out the analysis and a comparison of the methodologies proposed by the authors and analyzes the results achieved in each of them, suggesting that 69% of the articles mention an origin of the associated interruptions to logical failures, 75% of the studies indicate that business continuity plans mostly have a preventive focus and 44% suggest continuous testing of plans to ensure their effectiveness.

How to Cite

1.
Huapaya-Ruiz R, Meneses-Claudio B. Applicable methodologies for business continuity management in IT services: A systematic literature review. Data and Metadata [Internet]. 2024 Jan. 8 [cited 2024 Apr. 24];3:182. Available from: https://dm.saludcyt.ar/index.php/dm/article/view/182

The article is distributed under the Creative Commons Attribution 4.0 License. Unless otherwise stated, associated published material is distributed under the same licence.

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